For organizations looking to achieve ISO20000 certification, the various tasks in the start-up phase have certain meanings.

   (1) ISO20000 certification requires the management to attach great importance.

   Establishing an advanced IT service management system and passing ISO20000 international certification requires a certain amount of human and material investment for any organization. The most important among them is the determination and confidence of the management to change the current management system. In fact, for the ISO20000 certification, obtaining the ISO20000 certificate is only one of the purposes. The most important thing is to take advantage of such an opportunity to establish a complete set of PDCA cycle improvement management system. This requires the management to attach great importance to it and promote it with the strength of the "top-level project" to ensure the real success of ISO20000 certification.

  (2) ISO20000 certification is not a one-step process.

   Even if it is not included in the review and cyclic improvement work after passing the ISO20000 certification, the certification project is a relatively long-term work. Therefore, the most important thing in the start-up phase is to establish a long-term mechanism to ensure that all work can be carried out smoothly and orderly. It must be recognized that starting a job is not difficult, but sticking to it for a long time.

  (3) The importance of all staff training and internal publicity.

For large-scale organizations, all-staff training and internal publicity are essential and important content. On the one hand, it helps to enhance the understanding and understanding of IT service departments in various departments within the organization. On the other hand, all-staff training and publicity will Improve employees' attention and awareness of the management system. Passing the ISO20000 certification practice work will leave a lot of management accumulation for the organization and its personnel, and become a valuable asset for the continuous development of the organization. For the organization itself, isn't the gain and promotion of employees not a real gain?