Implementing the ITSS operation and maintenance service capability maturity level can achieve obvious benefits in the following areas:

  1. With the introduction of the ITSS system, the employees of the enterprise will establish a service awareness oriented by customer needs and services. While improving the ability of employees, they will also inspire employees to innovate services from a business perspective. For example, software R&D personnel improve software R&D based on customer service.

2. With the publicity and promotion of ITSS, more and more demand-side enterprises have begun to recognize ITSS certification as a condition for selecting service providers. Obtaining ITSS certification can bring more business opportunities for enterprises, and obtain more more service revenue.

3. Implement the maturity level of the operation and maintenance service capability, which can re-examine and plan the operation and maintenance business, and establish the operation and maintenance service capability management system based on the development of the operation and maintenance business, enhance the added value of the operation and maintenance business, and promote the diversification of the company's business. development.

4. With the introduction of the ITSS system, the operation and maintenance service enterprise can establish the relationship between the operation and maintenance business and the operation and maintenance service cost, sort out the various operation and maintenance service costs, accurately grasp the use of the operation and maintenance service resources, balance the resource allocation, and effectively reduce the operation and maintenance. service cost.

  5. Obtaining ITSS certification can effectively enhance its own reputation in the industry, make customers more assured to outsource operation and maintenance services to certified companies, and make themselves more confident to provide customers with high-quality services.

  6. With the introduction of the ITSS system, operation and maintenance service enterprises can establish a quantitative and process-based operation and maintenance service management system based on the business goals of operation and maintenance services, analyze the operation and maintenance service process, and find room for improvement for further improving the efficiency of operation and maintenance services.