ITSS - Operation and Maintenance Service Capability Maturity Model Level Evaluation ITSS is an industry certification based on the "Information Technology Operation and Maintenance Capability Maturity Model", which is applicable to all supplier companies engaged in operation and maintenance services.

  ITSS certification level one upgrade quantitative level

  1. Copy of business license;

  2. A copy of the computer information system integration qualification certificate and other management system certificates;

  3. A copy of the operation and maintenance service capability maturity certificate;

  4. Operation and maintenance service capability management plan, capability indicator system and related reports (the report should include at least the achievement of indicators and trend information for more than six months);

  5. Operation and maintenance service quality management system, quality evaluation index system;

  6. Plans and reports related to internal audit and management review of operation and maintenance service capability management;

  7. Service delivery management system and service delivery plan

  8. Emergency response management system and emergency plan

  9. Historical data analysis model of operation and maintenance business development

  10. Implementation Model of Operation and Maintenance Service Capability Management Plan

  11. Operation and maintenance service capability management improvement effect model

  12. Operation and maintenance service delivery model

  13. Routine Action/Response Support Data Analysis Model

  14. Personnel skill evaluation model

  15. Spare parts management model (optional)

  16. Discovery problem model

  17. Relationship model between operation and maintenance service and demander business

  ITSS Certification Level 2 Improvement Collaboration Level

  1. Copy of business license;

  2. A copy of the computer information system integration qualification certificate and other management system certificates;

  3. Copy of Operation and Maintenance Service Capability Maturity Certificate

  4. Development history of operation and maintenance service business;

  5. Organization-level operation and maintenance service catalog;

  6. Organizational structure and description of responsibilities;

  7. Operation and maintenance service capability management plan, indicator system and related reports (the report should include at least indicator achievement and trend information for more than three months);

  8. Internal audit and management review related systems, plans and reports for operation and maintenance service capability management;

  9. Operation and maintenance service quality management system, plan and report;

  10. System documents related to operation and maintenance service personnel management (including personnel training management documents, job responsibilities, etc.);

  11. Description of the application of operation and maintenance service tools (if the special tool is not applicable to the organization, it may not be submitted) (see Annex 3);

  12. Service desk management system;

  13. Spare parts management system (inapplicable organizations do not submit);

  14. Knowledge base management system;

  15. Operation and maintenance service technology research and development specifications (including annual research and development planning and results description)

  16. Operation and maintenance service process management documents;

  17. Service Delivery Specifications

  18. Emergency Response Specifications

  ITSS Certification Level 3 Extended Level

  1. Copy of business license;

  2. Copy of computer information system integration qualification certificate and other management system certificates (optional)

  3. The development history of the operation and maintenance service business;

  4. Organization-level operation and maintenance service catalog;

  5. Organizational structure and description of responsibilities;

  6. Operation and maintenance service capability management plan, indicator system and related reports (the report should include at least indicator achievement and trend information for more than three months);

  7. Internal audit and management review related systems, plans and reports for operation and maintenance service capability management;

  8. Operation and maintenance service quality management system, plan and report;

  9. Relevant system of operation and maintenance service personnel management (including personnel reserve system and plan, training management system and plan, performance appraisal system, job responsibilities description);

  10. Description of the application of operation and maintenance service tools (the special tools may not be submitted when the organization is not applicable);

  11. Service desk management system;

  12. Spare parts management system (inapplicable organizations do not submit);

  13. Knowledge base management system;

  14. Operation and maintenance service technology research and development planning and results description;

  15. Operation and maintenance service process management documents;

  ITSS Certification Level 4 Basic Level

  1. Copy of business license;

  2. Copy of computer information system integration qualification and other management systems (optional)

  3. The development history of the operation and maintenance service business;

  4. Organization-level operation and maintenance service catalog;

  5. Organizational structure and description of responsibilities;

  6. Operation and maintenance service capability management plan, implementation results or summary report

  7. Operation and maintenance service quality management system, plan and report;

  8. Relevant system of operation and maintenance service personnel management

  9. Service desk management system;

  10. Knowledge base management system;

  11. Operation and maintenance service technology research and development planning and results description;

  12. Operation and maintenance service process management documents.